Your hail repair.
We cover your excess.
For eligible insurance hail claims, we waive your excess up to $1,000. You choose us as your repairer — and walk away paying nothing.
Get your free insurance quote →
What does “free excess” actually mean?
When you make an insurance hail claim, you normally pay an excess — often $500–$1,000 — before your insurer covers the rest. Our free excess offer means we absorb that cost on qualifying claims. You pay nothing.
We cover your excess
On qualifying hail claims we waive your excess up to $1,000. Most customers end up paying nothing at all.
Booked within days
Preferred repairers are booking 2+ months ahead. We can typically see you this week — no waiting, no queue.
Choice of repairer is your right
You do not have to use your insurer’s preferred repairer. Under Australian consumer law you can nominate us.
Your rights as an insurance customer
Many Australians don’t know they have the right to choose who repairs their car after a hail event. Your insurer may push you toward their preferred repairer network — but you are not obligated to accept.
- You can nominate your own repairer for hail damage claims under most comprehensive policies
- Your insurer must assess the repair fairly regardless of who completes the work
- If your insurer refuses your choice of repairer, they must give reasons in writing
- You can dispute an unreasonable refusal with AFCA — the Australian Financial Complaints Authority
- Preferred repairer networks exist to save your insurer money — not to benefit you
Preferred repairer vs HailDent — how they compare
How the free excess offer works
It’s simpler than you think. Here’s the process from start to finish.
Book a free 30–45 min insurance assessment
We inspect your vehicle, photograph all damage using the 9 mandatory insurer photos, and document everything correctly. No charge for the assessment.
We submit the formal quote to your insurer
We prepare a compliant insurance quote with all required documentation and photos, and submit it directly to your insurer’s claims team on your behalf.
Insurer authorises the repair
Once your insurer approves, we confirm your repair date. We notify you as soon as authorisation comes through — typically within a few business days.
Repair completed — you pay nothing
We complete the repair and invoice your insurer directly. Your excess is covered by us on qualifying claims. Before and after photos provided.
Common questions
Everything you need to know before you call.