Introduction

Hail Dent Repair values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with New South Wales (NSW) privacy laws, Australian Federal Privacy laws, and applicable global regulations like GDPR and CCPA.

Collection of Personal Information

We collect personal information to provide and enhance our services. Information we may collect includes:

• Personal details: Name, address, phone number, email address.
• Vehicle details: Make, model, registration number, and damage-related information.
• App usage details: Device type, operating system, and geolocation (if authorized).

You are not required to provide all the information listed above; however, some services may require specific details to function effectively.

Use of Personal Information

We use your information for the following purposes:

1. To deliver our services (e.g., vehicle repair and technician allocation).
2. To provide updates about repair progress and service status.
3. To improve our apps and customer experience.
4. To comply with legal and regulatory obligations.

Data Processing Overview

By providing your personal information, you consent to its processing for the following purposes:

• Service Fulfilment: Storing and retrieving your personal and vehicle details to manage repair requests, allocate technicians, and update you on the status of repairs.
• Technical Performance: Analysing app usage patterns (e.g., Device type and other device information such as OS version, Device Model etc.) to improve app functionality and user experience.
• Legal Obligations: Ensuring compliance with local and international regulations, including fraud prevention and data retention requirements.
• User Support: Responding to inquiries, troubleshooting, and providing tailored customer support.

How We Process Data

Your data is processed using secure digital systems. This includes:

• Storage: Information is securely stored in encrypted databases.
• Analysis: Usage patterns and trends are aggregated and analysed (anonymously where possible) to improve services.
• Sharing: Shared only with authorized third parties, as detailed below, for service provision or legal compliance.

Disclosure of Personal Information

Your personal information may be shared with:

• Service providers: Employees, contractors, and third-party vendors involved in delivering our services.
• Business partners: Insurance companies or relevant parties for claim processing.
• Authorities: Law enforcement or government bodies if required by law.

We do not sell or rent your personal information to third parties.

Third-Party Data Handling

We may use third-party tools or services to enhance functionality. These third parties may process your data under strict agreements. Examples include:

• Analytics Providers: To track app usage and performance metrics.
• Social Media Platforms (e.g., Facebook): If you log in via social media or interact with our ads, basic data (e.g., email or app usage) may be shared in compliance with their privacy policies.

Data Storage and Security

We take the security of your data seriously. Measures include:

• Encryption of sensitive information.
• Restricted access to personal information to authorized personnel only.
• Regular updates to our security practices.

Retention of Data:

Your personal information will be retained for as long as necessary to fulfil its intended purpose or comply with legal obligations.

Your Rights

Depending on your location, you may have the following rights:

1. Correction: Correct or update your personal information.
2. Deletion: Request deletion of your data (see Data Deletion Policy below).

Transparency and Legal Compliance

Hail Dent Repair complies with:

• Australian Privacy Act 1988: Protects individuals’ privacy in Australia.
• General Data Protection Regulation (GDPR): Provides rights for EU residents.
• California Consumer Privacy Act (CCPA): Grants California residents rights over their data.

Your Rights by Region:

• EU Residents (GDPR): Data portability, objection to automated processing, and lodging a complaint with a supervisory authority.
• California Residents (CCPA): Requesting details on data collected, sold, or shared, and opting out of data sale.

To exercise these rights, contact us at admin@haildentrepair.com.au.

Data Deletion Policy

Overview

Users can delete their accounts and associated data through a simple and transparent process.

Third-Party Data Deletion:

If your data has been shared with third parties for service fulfilment (e.g., insurance claims), we will notify these parties to delete your information, where applicable.

Steps to Delete Your Account

1. Log in: Use your credentials to access the app.
2. Profile Section: Navigate to the “Profile” or “Settings” section.
3. Select Delete Account: Locate and click the “Delete Account” option.
4. Reason for Deletion: Provide a reason (optional) and confirm deletion.
5. Confirmation Popup: Click “Yes” to finalize the request.

Deletion Timeline

• 15-Day Waiting Period: Your account enters a 15-day waiting period. During this time, you can log back in to reactivate the account.
• Permanent Deletion: After 15 days, if no action is taken, all data associated with your account is permanently deleted.

Important: Once the account is deleted, recovery is not possible.

Alternatives For Data Deletion Request Methods

If you are unable to delete your account through the app, you can submit a written request to:

• Email: Send your request to admin@haildentrepair.com.au with the subject line “Data Deletion Request.”
• Mail: Send a written request to 11 Rosecrea Court, Glenmore Park, NSW 2745. Include your account details and verification information for processing.

Facebook Chat Data Deletion

If a user wishes to delete the chat data exchanged via Facebook, they must submit a written request to the Administrator using the following contact methods:

• Email: Send the request to admin@haildentrepair.com.au with the subject line “Facebook Chat Data Deletion Request.” And include your account details for the process.
• Mail: Address the request to 11 Rosecrea Court, Glenmore Park, NSW 2745.

Upon receiving a valid request, the Administrator will process the deletion of Facebook chat data within 15 days, ensuring all associated data is permanently removed from the system. The user will be notified once the deletion has been completed.

App-Specific Information

Hail Dent Repair (Consumer App)

• Purpose: Enables customers to request vehicle repair services.
• Data Collected: Personal and vehicle details for repair facilitation.

Hail Dent Technician (Technician App)

• Purpose: Provides technicians with job notifications and allocation.
• Data Collected: Location (if permitted), availability, and profile information for job matching.

Contact Us

For privacy concerns or to exercise your rights, please reach out:

Hail Dent Repair

Address: 11 Rosecrea Court, Glenmore Park, NSW 2745

Phone: +61 0408020468

Email: admin@haildentrepair.com.au