Terms and Conditions for the Hail Dent Repair App
Hail Dent Repair App and www.haildentrepair.com.au – Terms and Conditions for Technicians and Tradespeople
Effective Date: 20th September 2023
1. Definitions
- Agent: Jimmy Deguara, the Head of Hail Dent Repair and Stormlink, responsible for organizing advertising and websites. Agent handles fee handling only.
- Technician or PDR Technician: Specialists in dent repair and hail dent repair.
- Tradesperson: Individuals with additional skills such as detailing, beyond PDR technicians.
- Customer: Individuals or companies providing job requests.
- Client: Repeat customers, including companies with regular jobs.
- Public Liaison: Individuals providing contact information and operational locations.
2. Sign Up and Responsibility
- Tradespeople sign up with acknowledgment of the Privacy Policy.
- Tradespeople may have additional skills, and they are responsible for the associated liabilities and relevant insurances.
3. Workmanship and Liability
- Tradespeople can provide additional skills but are liable for the liabilities and insurances of those skills.
- Tradespeople acknowledge their responsibility for backing up the liabilities of suggested skills with relevant insurances.
4. Jobs and Status
- Jobs can have various statuses, including Pending, Accepted, In Progress, Completed, and more.
- All job communication is within the app; pricing must be written on the app.
- Tradespeople have 20 minutes to accept a job; otherwise, it becomes available to nearby technicians.
5. Pricing and Payments
- Pricing is the responsibility of the Tradesperson; negotiations may be assisted.
- Standard Membership: $50 + GST per job; 15% fee for jobs above $500.
- Loyalty Membership (Optional): $40 + GST per job; tradespeople acknowledge all jobs come through the app and waive claims.
- Payments are processed upon completion, satisfaction of both customer and tradesperson, and no pending issues.
6. Loyalty Membership
- Loyalty members commit to promoting work through the network and providing reviews.
- Adherence to laws, regulations, privacy policies, and cultural integrity.
- Professional behavior, courtesy, and respect in interactions and workmanship.
7. Partners and Skills
- Partners with additional skills, like detailing, provide evidence of proficiency and relevant licenses.
- Tradespeople’s workmanship is their responsibility; no claims on the Agent’s workmanship.
8. Termination and Refunds
- Tradespeople can opt out with one month’s notice; no refunds for pending jobs.
- Rejoining may incur a fee.
- Workmanship, appointments, and liability remain tradespeople’s responsibility after termination.
9. Responsibility of Tradespeople
- Tradespeople carry out jobs from acceptance to completion.
- Hail Dent Repair App is an opportunity-based platform, tradespeople are not employees.
- Tradespeople accept liability for appointments and workmanship.
10. Customer Responsibility
- Customers acknowledge Hail Dent Repair App’s role as an agent for appointments and workmanship.
- Deals and negotiations are conducted through the app.
- Workmanship and liability are the tradesperson’s responsibility.
11. Referral Reward Program
- Customers receive a $20 reward for successful job referrals and completions.
12. Complaints and Resolution
- A complaint resolution process is available for disputes impacting workmanship and conflict.
- Complaints to be submitted without threats or abuse; professionalism is expected.
13. Refund Policy
- Refunds are generally not possible once the status is ‘Completed’ and payment made.
- Tradespeople’s mobile nature and fuel costs add risk to transactions.
14. Agreement
- Tradespeople acknowledge the terms upon joining and agree to abide by laws, regulations, and policies.
- By signing, tradespeople confirm understanding and acceptance of terms.
